Refund Policy

At Vela Avenue, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we're here to help. 

Returns

We accept returns on eligible items within 14 days of delivery. To qualify for a return, items must be unused, unworn, and returned in their original condition and packaging.

Please note that certain items may be non-returnable for hygiene or final sale reasons.

Tp start a return, please contact us directly at support@velaavenue.com with your order number and reason for returning.

Return Shipping

Customers are responsible for return shipping costs. 

Refunds

Once your return has been received and inspected, we will notify you regarding the status of your refund. Approved refunds will be issued to your original payment method. 

Please allow 5-10 business days for your refund to appear depending on your bank or payment provider.

Damaged or Incorrect Items

If your order arrives damaged or you receive the wrong item, please contact us within 7 days of delivery at support@velaavenue.com with your order number and photos of the item so we assist as quickly as possible. 

Contact

For any questions regarding returns or refunds, please contact us at:

support@velaavenue.com. 

FAQs

Yes. We offer free shipping on all orders.

Orders are typically processed within 1–3 business days. Delivery times vary by location, but most orders arrive within 7-14 business days. You’ll receive tracking details once your order ships.

Once your order has been shipped, you'll receive a confirmation email with tracking information so you can follow your package every step of the way.

We accept returns on eligible items within 14 days of delivery. Items must be unused and in their original condition. Please contact us before starting a return request.

If you need to make changes to your order, contact us as soon as possible, Once an order has been processed or shipped, we may no longer be able to cancel or modify it.

At this time, we do not offer direct exchanges. If you need a different size or style, we recommend placing a new order once your return has been approved.

You can reach us anytime at support@velaavenue.com or through our contact page. We typically respond within 24-48 hours.

During high-demand periods, holidays, or carrier delays, shipping times may occasionally be extended. We appreciate your patience and understanding.